Today, after training with The Pacific Institute, Leggio sometimes looks back to see the dysfunction that his mentality was creating within the organization.
“I can tell you 80% of [our success] was just reinventing management techniques, management theories, how we treat people, how we treat vendors and reinventing the culture in the organization to really maximize our potential.”
Leggio now recognizes that Mark Christopher Chevrolet needed its employees and departments aligned to accomplish the same goals, to create an optimistic and confident culture and to encourage upbeat conversation and a higher level of self-regulation across the organization.
Mark Christopher Chevrolet’s biggest handicap was its limited belief in potential. “We were a 250 car-a- month store,” Leggio modeled his former handicapping mentality. “If we had 200 cars sold after two weeks, I made sure we sold 50 the next two weeks.”
As evident by their success after working with The Pacific Institute, it was not potential that slowed them in those second two weeks; it was a disjointed staff in an impersonal culture, and a limiting individual and organizational mentality that was holding them back.
“What I realized was, with The Pacific Institute’s concepts and message, we had a viable shot at being something special in my industry,” Leggio said as he started through The Pacific Institute’s Imagine 21® program.
Believing in the Imagine 21® program, Leggio worked with The Pacific Institute professionals as a facilitator in administering the Imagine 21® program to all 400 of his employees.
“Once we disposed of all the untruths about how the business was supposed to be, we started to find what was best for the company and the employee. Obviously, people are at Mark Christopher Chevrolet to earn money, but that is not all. They must earn money to fulfill their commitments to family, church, community, and the parts of the balance wheel,” Leggio said referring to one of The Pacific Institute’s patented culture building techniques. “We cannot be a good coach or mentor without this information.”